FAQs More about delivery, returns, questions and answers to help you


About shipping and returns ?

► Click and check here : Shipping & Returns

To start a return process click here to go on our > Freaking Returns Center


How long will it take to get my order? 

97% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.


Domestic orders (USA and Europe) are delivered within 3 to 10 business days.

This service provides basic tracking and is free for any orders over €150, and a flat rate fee of €5 otherwise.


International Standard Shipping generally takes 5 to 20 business days after dispatch depending on the destination. This service provides tracking and is free for any orders over €150, and a flat rate fee of €7 otherwise.

More on that in our Delivery and Returns page.


How can I pay? 

This website accepts Visa, Mastercard, American Express and Paypal. You can also use your Mrs Freaks gift coupon on the chekout page.


Is it safe?

Completely safe - nothing to be worried about! For the techno geeks out there – we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available).


Can I view the prices in my local currency?

All our prices are in Euro "€", you can make the conversion to your local currency on this website : https://www.xe.com/


Where is my order?

Hasn’t it turned up yet? What a bummer. If you haven’t received a shipping confirmation email from us yet then just drop an email to info@mrsfreaks.com and we’ll investigate. Please remember if we’ve just had a big release we might be a little slower at getting orders out.


What does Made To Order mean?

Our printed products are Made to Order (MTO) so that you can nom them whenever you like, you don’t need to wait for a restock. This means that you place your order and we go and make it. Note: This doesn’t mean custom measurements or prints.


It says ‘Sold out – no longer available’ will you restock?

Maybe! Sometimes we like to make products limited so that the people that do get them get to feel really special. But you can send us an Email at info@mrsfreaks.com for a restock notification and we’ll let you know when they’re back.


Where are your products made?

Our products and prints designs are made in our workshop in Paris, France.
Assembly and printing are mainly made in Europe.


What if I have received something I think is faulty?

If you have received an item you believe to be faulty, please contact the Customer Service at info@mrsfreaks.com to discuss your options for a replacement or refund, subject to the conditions of our Refunds policy.


How do I choose my size?

You must consult the size chart below each product page or check the global size chart. Not decided ? Then send us an Email at info@mrsfreaks.com - we will help you with pleasure !